MSSPs and multinational security operations

One control plane for many customers, offices, facilities, and data boundaries.

Create a tenant and profile, inherit safe defaults, connect customer-specific tools, and run separate SWARMs, schedules, reports, and evidence packages without cross-tenant leakage.

Sector problems

What this environment has to get right

Alert volume grows with every new customer, while analyst headcount does not.
One customer must never see another customer's data, tools, findings, or reports.
Each tenant needs its own executive, technical, and compliance reporting on a schedule.
A single portfolio can span HIPAA, PCI DSS, CMMC, NERC CIP, and state privacy duties at once.
Customers often expect the MSSP itself to show SOC 2 evidence for the service.

Regulations and frameworks

How AI SOAR supports the evidence, not the determination

Mappings help you collect and organize evidence. An assessor, examiner, auditor, or authorizing official still decides whether the obligation is met. The platform does not certify an organization or file a regulatory notice.

Framework	What it asks for	How the platform helps
SOC 2Official source ↗	Service organizations demonstrate controls over security and, where in scope, availability, processing integrity, confidentiality, and privacy.	Continuous evidence collection across the audit period, with logical access separated by tenant.
ISO/IEC 27001Official source ↗	Control access to information according to business need.	Role presets limit customer administrators to their own organization, sites, and evidence.
NIST SP 800-53 Official source ↗	Information-flow and boundary controls keep tenant data and tools from crossing.	Tool assignments are enforced when a mission runs. A tool scoped to another customer does not execute.
Customer sector rules	Each customer still has to meet its own HIPAA, PCI DSS, CMMC, FTC Safeguards, NYDFS, or other duties.	Sector evidence packs run per tenant, on that customer's scope and schedule.

Typical workflows

Illustrative missions, with a person still in control

These workflows show how documented capabilities apply. They are not customer case studies, and they do not describe a guaranteed outcome.

Onboard a new customer

Problem: A new customer needs an inventory, a baseline, a control-gap view, and a first report without borrowing another tenant's tools.
What the platform does: Deploy a collector inside the customer network, then run inventory, baseline, and gap analysis only inside that profile.
Human approval: The customer approves scope and the testing profile before active checks start.
Evidence: A customer-facing report and a signed evidence package that other tenants cannot open.

Work every queue with one shift

Problem: Overnight alerts arrive from many tenants, and one shift has to keep them separate.
What the platform does: Autonomous SOC triage stays inside each tenant. The supervisor routes work by customer and capacity, and notifications go to that customer's contacts.
Human approval: Containment waits for the analyst on shift, under that customer's approval policy.
Evidence: Per-tenant incident records and action audits, visible to that customer and the MSSP.

Quarterly reports for different frameworks

Problem: Each customer wants a quarterly report for its own framework, in its own time zone.
What the platform does: A scheduled sweep runs the relevant sector pack per tenant and assembles a branded report from that tenant's findings.
Human approval: The account lead reviews each report before it reaches the customer.
Evidence: Reports bound to the underlying findings, exported for the customer portal.

Agent roles and workflows

MSSP portfolio supervisor · customer operations · agent preflight · evidence packager · Autonomous SOC

Select the installed agents and test their models, tools, permissions, and connectors before authorizing the mission. The available catalog depends on your deployment and release.

Agent verification and testing →

Requirements in context

NIST SP 800-53 · SOC 2 · ISO 27001 · CMMC · customer-selected controls

Set applicability for your assets, jurisdictions, and system boundaries. Connect control owners, current policies, technical tests, exceptions, and review decisions.

Explore regulatory evidence workflows →

A practical route from scope to evidence

01
Scope and connect
Define the customer profile, authorized assets, and responsible owners. One control plane for many customers, offices, facilities, and data boundaries.
02
Test and investigate
Use MSSP portfolio supervisor, customer operations, agent preflight workflows with approved credentials and mission limits. Preserve source evidence and failures alongside findings.
03
Remediate and verify
Assign corrective work, obtain approvals, capture changes, and retest. Export the evidence, exceptions, and status history for business owners and assessors.

Questions for this sector

Answers you can take to a scoping call

Is the platform multi-tenant?+

Yes. An MSSP can run one control plane for many customers. Operators see the customers they are assigned. Customer users see only their own organization, and tool use is checked against that tenant when the work runs.

How do MSSPs connect to customer networks?+

A lightweight collector can run inside each customer network and connect outbound to the control plane. Jobs stay limited to the scope and capabilities approved for that customer.

Can one MSSP support customers under different regulations?+

Yes. Each tenant can use its own evidence pack, such as HIPAA, PCI DSS, CMMC, NERC CIP, or SOC 2, and those packs can run on a schedule.

Can customers see their own results?+

Yes. A customer portal and a customer role show that organization's reports and findings. Changing organization scope stays with the MSSP administrator.

One connected product suite

AI Firewall AI HealthCheck AI SOAR Deployment options

Related industries

Small business and startups Global regulated enterprises Government, defense, and national security

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